CHAPTER SIX - MAIL
Understanding Your Mail Server
As a linux customer, the setup of every single email item available to your account is
automated by your /controlpanel. (Located at http://yourdomain.com/cpanel/) Thus, there is
no need to contact the technical staff to setup any of your pop3 accounts, forwards,
aliases, lists, or auto-responders. Simply check out the Email section of your
/cpanel/, and then the various options within.
Within each menu, there is a small help guide explaining the exact purpose of each item.
We have outlined a few additional points below:
- Remember to always use "mail.yourdomain.com" as the
incoming (pop3) and outgoing (smtp) server in your local email client, such as Outlook
- In the linux mail control center, the forwarding function provides
forwarding to outer address, and can be used to alias one account to another. Thus,
if you want email@example.com to head to a pop3 account of firstname.lastname@example.org,
use a forward to make this happen.
- Any pop3 accounts you setup will use your email address as the login.
For example, if you request email@example.com,
the actual login for that pop3 box will be "firstname.lastname@example.org".
- If you forget the exact login of one of your pop3 accounts, simply
head over to the "pop account" menu within your /cpanel/ to find out exactly
what the logins are.
- Your "default address" is the root catch-all mailbox. It
receives messages heading to all addresses which aren't setup as unique pop accounts
within your domain. Keep in mind that the default address account does NOT have a prefix,
like other pop accounts. The login for your default address is the same as the main FTP
login for your account.
- If it seems that you cannot lock a pop3 account to retrieve messages
for any reason, the quickest way to solve this for yourself is to delete and recreate the
account with your /cpanel. This saves time as it bypasses asking our support staff for
assistance. Yes, the changes you make to your email items with your /cpanel are done in
- The mailing list feature is very simple, please keep that in
mind. If you require a more powerful listserv program, you should probably look
elsewhere. We cannot utilize a robust listserv on our webhosting machines without
causing the server's overall performance to suffer.
- Hopefully this helps! Remember that the mail functionality for your
domain won't be available on our servers until your entire domain is registered to our
If you are having problems related to receiving or sending email
messages at your domain, this section is for you. Check through the headers below for help
on the exact situation you are experiencing. Also, please be sure that your domain is
registered and resolving on our nameservers before you start using the email services.
Can't send mail:
Our SMTP servers are configured as secure relays. This means that you cannot simply
reference "mail.yourdomain.com" as an Outgoing mailserver unless you
successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you
try to send. This is a mandatory setting to prevent spammers from using our mailservers as
havens for unsolicited email. If you are getting a "relaying prohibited" or
"disconnected by administrator" error, it means that you haven't logged into the
pop3 server at your domain before you tried to send through the smtp server at your
domain. To log in, you need to check for mail first.
In addition to this, you might not be able to send regardless of if you check mail
successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server
to relay messages. If you are still experiencing problems sending through your domain, and
are certain that you have logged in via pop3 to an account at your domain, you might want
to contact your local ISP to see if they do allow their users to use outbound smtp
Finally, we'd like to clear up a common misconception of many users: the smtp relay you
use to send out your messages has absolutely no bearing on the address your recipient sees
as the sender. If you do end up having to use your local ISPs SMTP server, it will not
prevent you from sending messages from address @yourdomain. For example, let's say that
you have the domain "hompage.net". You can configure your email client to send
from the address "email@example.com" even if your outgoing (smtp) mail
server is set as "mail27.prodigy.net" - your recipient will still see the
message as being sent from "firstname.lastname@example.org" regardless of the smtp
server you use to send it. Be sure that your incoming (pop3) server is set to
"mail.homepage.net", of course.
Your default root email account:
Every account starts out with a default "catch-all" account for its domain. This
email box will grab all mail heading to ANYNAME@yourdomain.com. The login for this box is
simply the same main account login you received after signing up. Thus, if your root
account is "email@example.com" (login of "homepage" - first 8 letters
of your domain), there is no need to request an alias to your root account, because all
names under your domain already are filtered into this account.
Can't lock account:
A common cause of this is that the e-mail account is being accessed already or it is still
open from another mail checking session. Solution: Retry in about 30 minutes. If it still
does not work it is possible that you are using the wrong user / password combination.
Please remember that POP accounts logins will use your email address as the login.The mail
control panel of your account keeps this information for you, so please check there to
correct any login problems.
Any Username And Password Error:
The main cause for this is trying to access the e-mail account with the wrong user /
password. Remember you will use your email address as the login. If all else fails, simply
remove, and then recreate the account with your mail control panel.
If none of this helps, then most likely the pop3 box in question has a received a
corrupted message. Contact our support
team and tell them to clear that box out. Usually this results in most or all of that
particular mailbox's contents being erased.
Problems resolving your mailhost:
If you find that you can't get "mail.yourdomain.com" to resolve as a valid SMTP
or POP3 server, please be sure that your domain is registered to our nameservers. Also,
try clearing out your cache and cookies and then restarting your computer.
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